PRIVACY POLICY

Effective Date: September 1, 2026

TransitBreak is operated by:
 
Aqniq FZE LLC,
SPC Free Zone, Sharjah,
United Arab Emirates.

Contact: info@transitbreak.com

This Privacy Policy explains how TransitBreak collects, uses, shares and protects personal information when you use our website, make a booking or communicate with us.

1. Who Controls Your Data

AQNIQ FZE LLC, operating as TransitBreak, is the data controller for personal information collected and processed through the TransitBreak platform.

Independent tour operators and other service providers may also process certain information in connection with providing their services and may have their own privacy obligations.

2. Information We Collect

Depending on how you use TransitBreak, we may collect:

Contact and account information

  • Name
  • Email address
  • Phone number
  • Billing or contact address, where required

Booking and traveler information

  • Flight and layover details
  • Airport and travel information
  • Number and type of travelers
  • Booking preferences and special requests
  • Information you provide about other travelers included in your booking

Payment information

  • Payment status, transaction references and related payment information

Payment-card details are processed by third-party payment providers and are not stored in full by TransitBreak.

Technical and website information

  • IP address
  • Browser and device information
  • Website usage information
  • Cookies and similar technologies

Communications

  • Messages, inquiries, customer-support requests and other communications with TransitBreak.

3. How and Why We Use Your Information

We may process personal information to:

  • process and manage bookings;
  • coordinate your experience with the local tour operator;
  • communicate booking confirmations, updates and meeting information;
  • process payments and refunds;
  • provide customer support;
  • prevent fraud and protect the security of our platform;
  • comply with legal, tax, accounting and regulatory obligations;
  • resolve complaints or disputes;
  • maintain and improve our website and services; and
  • send marketing communications where permitted by law and in accordance with your preferences.

Depending on the circumstances and applicable law, we process personal information because it is necessary to provide the service you requested, to comply with legal obligations, based on our legitimate business interests, or with your consent where consent is required.

4. Information About Other Travelers

If you make a booking for another person or provide personal information about other travelers in your group, you are responsible for ensuring that you are permitted to provide that information for the purposes of arranging the booking.

Please avoid providing unnecessary sensitive personal information about other travelers.

5. How We Share Information

We share personal information only where reasonably necessary to operate TransitBreak, provide a booking or meet legal obligations.

This may include sharing information with:

  • the local tour operator assigned to your booking;
  • payment-processing providers;
  • website hosting and technology providers;
  • email, communication and customer-support service providers;
  • professional advisers where necessary; and
  • government, regulatory or law-enforcement authorities where legally required.

Tour operators receive the information reasonably necessary to arrange and deliver the booked experience.

TransitBreak does not sell personal information.

6. Cookies & Website Technologies

TransitBreak may use cookies and similar technologies to operate the website, remember preferences, understand website usage and improve our services.

Some cookies are necessary for the website to function. Other cookies, including analytics or marketing cookies, may be used subject to applicable consent requirements.

Where required, you can manage your cookie preferences through the cookie settings available on our website.

For more information, please see our Cookie Policy or cookie settings, where available.

7. International Data Transfers

TransitBreak is operated from the United Arab Emirates and works with tour operators and service providers in different countries.

Your personal information may therefore be processed or transferred outside the country where you live.

Where required by applicable data-protection law, we take appropriate measures to protect personal information transferred internationally.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

  • managing and documenting bookings;
  • providing customer support;
  • complying with legal, tax and accounting requirements;
  • preventing fraud; and
  • resolving complaints, claims or disputes.

Different categories of information may be retained for different periods depending on their purpose and applicable legal requirements.

When information is no longer required, it will be deleted or anonymized where reasonably practicable.

9. Data Security

We use reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Your Privacy Rights

Depending on where you live and the applicable law, you may have rights relating to your personal information, including the right to:

  • request access to your personal information;
  • request correction of inaccurate information;
  • request deletion of information;
  • restrict or object to certain processing;
  • withdraw consent where processing is based on consent;
  • request portability of your information, where applicable; and
  • lodge a complaint with an applicable data-protection authority.

These rights may be subject to legal exceptions or limitations.

To make a privacy request, contact info@transitbreak.com. We may need to verify your identity before completing certain requests.

11. Marketing Communications

Where permitted, TransitBreak may send you information about relevant services, destinations, offers or updates.

You can unsubscribe from marketing emails at any time using the unsubscribe option provided in the communication or by contacting us.

Unsubscribing from marketing does not prevent us from sending necessary communications about an existing booking or transaction.

12. Third-Party Websites & Services

The TransitBreak website may contain links to third-party websites or services.

TransitBreak is not responsible for the privacy practices of independent third parties. We recommend reviewing their privacy policies when providing personal information directly to them.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or privacy practices.

The latest version will be published on the TransitBreak website with its effective date.